ESCOM ("we", "our", "us") operates the Hole Report mobile application and web platform. This Privacy Policy explains what personal data we collect, why we collect it, and how we use it.
By using the Hole Report app or website, you agree to the practices described in this policy.
When you use the Hole Report app, the following data may be collected and uploaded to our server:
We do not collect your name, email address, or any account credentials unless you voluntarily provide them when contacting us.
The data listed above is collected solely to:
We do not sell, rent, or trade your data to third parties.
Uploaded photos and location data may be shared with municipal or government authorities solely for the purpose of road maintenance and repair.
We may disclose data if required by applicable law or a valid legal request.
Photos and associated metadata are retained for as long as necessary to fulfil the purposes described above, or until you request deletion.
To request deletion of your uploaded data, please contact us at escomdev@escom.bg.
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.
Access to uploaded reports is restricted to authorised ESCOM personnel and designated municipal users.
Under applicable data protection law (including GDPR where applicable), you have the right to:
To exercise any of these rights, contact us at escomdev@escom.bg.
We may update this Privacy Policy from time to time. The updated version will always be available at this page with a revised "Last updated" date.
Continued use of the app or website after changes constitutes acceptance of the revised policy.
If you have any questions about this Privacy Policy, please contact us:
ESCOM
escomdev@escom.bg