📋 1. Introduction

ESCOM ("we", "our", "us") operates the Hole Report mobile application and web platform. This Privacy Policy explains what personal data we collect, why we collect it, and how we use it.

By using the Hole Report app or website, you agree to the practices described in this policy.

📦 2. Data We Collect

When you use the Hole Report app, the following data may be collected and uploaded to our server:

• Photos — images captured through the app, including embedded EXIF metadata.
• GPS coordinates — latitude, longitude, and altitude at the moment of capture.
• Address — reverse-geocoded street address derived from GPS coordinates.
• AR measurements — real-world dimensions measured via the device camera.
• Device identifier — a unique identifier assigned to your device to group your uploads.
• Upload timestamp — date and time when the photo was submitted.

We do not collect your name, email address, or any account credentials unless you voluntarily provide them when contacting us.

🎯 3. Purpose of Processing

The data listed above is collected solely to:

• Enable reporting of road defects (potholes, cracks, etc.) to the responsible authorities.
• Attach accurate location and dimension information to each report.
• Allow authorised staff to review, categorise, and track the status of reports.
• Generate aggregated statistical summaries (no individual identification).

🤝 4. Data Sharing

We do not sell, rent, or trade your data to third parties.

Uploaded photos and location data may be shared with municipal or government authorities solely for the purpose of road maintenance and repair.

We may disclose data if required by applicable law or a valid legal request.

🗓 5. Data Retention

Photos and associated metadata are retained for as long as necessary to fulfil the purposes described above, or until you request deletion.

To request deletion of your uploaded data, please contact us at escomdev@escom.bg.

🔒 6. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

Access to uploaded reports is restricted to authorised ESCOM personnel and designated municipal users.

⚖️ 7. Your Rights

Under applicable data protection law (including GDPR where applicable), you have the right to:

• Access the personal data we hold about your device.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.

To exercise any of these rights, contact us at escomdev@escom.bg.

🔄 8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will always be available at this page with a revised "Last updated" date.

Continued use of the app or website after changes constitutes acceptance of the revised policy.

✉️ 9. Contact

If you have any questions about this Privacy Policy, please contact us:

ESCOM
escomdev@escom.bg